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Timetable a Supervisor means that you can e-book a fifteen-minute call that has a support manager on the medium or substantial precedence support situation with a two hour direct time under the next circumstances:
SAP's predictive and preventative support options and functionalities help resolve issues just before they arise. Illustrations include things like:
Are there any technological necessities to work with Specialist Chat? If you're unable to use our chat Software, you would possibly ought to update your browser/network configuration, specifics are available in SAP Know-how Base Article 2392095.
When going through troubles Along with the features within your SAP solution, you have many ways to engage with SAP here experts:
Support deals and support bundle stacks are launched to you according to schedules To help you in setting up your application here updates.
The SAP Organization Support portfolio will let you completely transform, undertake, combine and prolong your SAP options with targeted content material designed to achieve business results.
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Observe: Assistance requests are meant for program jobs with your cloud merchandise, that happen to be unrelated to unforeseen provider delays or disruptions.
SAP once again sets the common in purchaser support innovation, with SAP for Me identified for its AI-driven characteristics, personalised consumer practical experience, and seamless support services. Very pleased being honored because of the ASP!
The carousel down below displays most of the opportunities out there and can website link you to the ideal area - all element of one's cloud membership and/or servicing agreement.
The brand new SAP Services and more info Support book clarifies SAP's offerings in a clear, comprehensible way and addresses variances concerning the necessities of new consumers and expert buyers.